Career in outsourcing - Performance Manager
A Performance Manager role is a unique opportunity for further professional development within the particular stream – it brings a creative mix of a deeply analytical skills and strategic approach on the other hand. It perfectly integrates process and data focus together with persuasive communication and efficient but often indirect client and team management.
This role is pivotal to the success of the projects as it means responsibility for analysing data to review how the account performs with focus on SLAs, account tracking, red flags, productivity, business review presentations, operational excellence and development plans. A person in this highly challenging and rewarding role is developing recommendations on strategy by leveraging and analysing all available data sources to provide direction on process, operations, KPI performance and business intelligence to maximise opportunities. They are working closely with peers, heads of functions and stakeholders at the organizations to contribute to the global strategy for operations and participating in global initiatives to evaluate and improve company`s efficiency and delivery of the services across the streams and locations.
– I think it was quite natural for me to go this road. Everything I was doing and what I was interested in before, was leading me to jump into shoes of Performance Manager. Starting from simple reports, learning Excel tricks whenever I didn’t agree to do repetitive tasks and finally up to a more advanced data analysis, to show in numbers something that I wanted others to understand. In my opinion everyone who likes to find not-so-obvious dependencies, who loves to connect distance dots or play with puzzles and who finally is not afraid of numbers, charts and formulas can be a PM. Then you need to listen to people and actually encourage them to challenge the results of your work – Magdalena Blasiak, Performance Manager, Alexander Mann Solutions.
This is an exciting role that combines operational and people management skills with passion for developing creative solutions to help drive strategic goals. The organizations are often looking for someone experienced in successful performance management to drive operational excellence. A process analysis and re-engineering mindset is key, and an ideal candidate is capable of deep-dive data analysis with the use of metrics, benchmarks, ratios, tracking and forecasting techniques.
Performance Managers very often act as part of the wider management community and play an integral role in the development and growth of the company, encouraging strong collaboration across teams and continuing to support the growth of a highly performing organization.
– It is a climb and the higher you get the more challenges occur but you learn more and more and the satisfaction is priceless. In most cases results are not visible right away but then you are starting to notice how wheels of various processes are turning quicker and smoother and most importantly - people follow you because they are encouraged to search their work easier and better. What can be more satisfying than seeing that your work makes a difference! – Magdalena Blasiak, Performance Manager Alexander Mann Solutions.
