#13 November-December 6/2023
#13 November-December 6/2023
Main interview: AI evolution in the BPO industry – interview with Simon Kriss, Chief Innovation Officer at the Customer Experience Innovation Institute Pages: 102

Dear Readers,

I am delighted to present the sixth and final issue of FOCUS ON Business magazine for 2023. This past year, and especially the recent months, have been a time of dynamic evolution for the modern business services sector.

It has been exactly one year since the global spotlight shone on artificial intelligence, a subject we've been avidly covering for many months on our FOCUS ON Business website. Now, it is our privilege to bring this topic to the printed pages of our magazine. I invite you to delve into our feature interview in this edition, where we engage in a stimulating conversation with Simon Kriss, the Chief Innovation Officer at the Customer Experience Innovation Institute in Australia. Our discussion revolves around the evolution of AI within the BPO industry.

The year's end brings a multitude of challenges to the human resources market, and we thoroughly examine this topic in the current issue. We encourage you to explore articles that address the intricacies of talent acquisition, workplace diversity, equality, and the recruitment of individuals with competencies tailored to the ever-evolving demands of businesses.

Every year, we introduce fresh thematic sections within FOCUS ON Business, and this time is no exception. We are pleased to announce the permanent addition of a section dedicated to technological innovations. In this edition, we spotlight solutions that enhance videoconferencing.

As we wrap up the year, I express my heartfelt gratitude for your continued readership of our magazine. I look forward to the upcoming year with enthusiasm, promising a wealth of engaging content and new avenues to connect with FOCUS ON Business magazine.


Dymitr Doktór

Editor in Chief