Alorica and Aer Lingus Celebrate Being Named a Finalist in the Best BPO Partnership Category for the 2023 European Contact Centre & Customer Service Awards

Alorica, in collaboration with Aer Lingus—the flag carrier of Ireland—is proud to announce being shortlisted as a finalist for the prestigious 2023 European Contact Centre & Customer Service Awards (ECCCSA). The two companies have been recognized in the Best BPO Partnership (Large category) for their joint submission, "Navigating Turbulence Together: The Resilient Partnership of Aer Lingus and Alorica."

This nomination is a testament to the hard work, dedication, and innovation of Alorica and Aer Lingus; and being honoured by the ECCCSA, renowned for its rigorous judging process, makes this recognition even more significant.

"We are pleased to be recognized alongside our esteemed partner, Aer Lingus," said Matt Sims, President of EMEA Operation at Alorica. "This nomination reflects our commitment to excellence, collaboration, and delivery of unparalleled customer experiences."

The nomination highlights the efficient and effective customer and employee-focused operations that are a hallmark of the Alorica/Aer Lingus partnership. It showcases a deep understanding of business priorities and challenges as well as illustrates how the synergy between the two companies has adeptly led to key outcomes.

The partnership is further characterized by open communication channels between both companies, ensuring transparency and alignment at all levels. Beyond the cost benefits, Alorica has brought significant added value to the relationship, enhancing the overall impact and success of the collaboration.

The winners will be announced in London on Tuesday, 21 November. Alorica will attend the ceremony, alongside Aer Lingus.

For more information about the awards, click here.