Rethink Your Workforce Now – to Build More Effective & Flexible Organization

How can you build resilient and sustainable service delivery that will meet the unknown challenges of the new reality? Talent Alpha presents their first comprehensive Playbook about Rethinking the Workforce. Working with their strategic partners: Automation Anywhere, ING and Venture L by Matthew Mottola, with contributions from Pro Progressio, Carl Benedikt Frey, Everest Group and SSON – they took a deep dive into how businesses can rethink their workforce strategies in a time of uncertainty.

The world is facing unthinkable challenges at the moment. The new paradigm for companies should be to build not only strong, but sustainable businesses - in a broad sense. From a business perspective this means not only building resilience, but becoming anti-fragile i.e. adjusting quickly to new circumstances, being well-balanced and agile in responding to current needs and constraints. To achieve this companies need to fundamentally rethink their workforce strategy.

75% of enterprises are already putting significant effort into reviewing workforce flexibility options. Companies are implementing remote working solutions (working from home/freelancers), digitally-augmented delivery models (chatbots/intelligent virtual agents) and flexible staffing models (contingent workforce). Sourcing work optimization, a skills portfolio, and pyramid rationalization as well as automation and process improvement are all important areas to enhance effectiveness and optimize costs, said Eric Simonson, Managing Partner of Research, Everest Group

Workforce Playbook focusses on two very specific and powerful tools: Automation & The Human Cloud.

Automation

According to an SSON Study from March 2020 36% of Shared Services planned to accelerate their Automation initiatives to reduce dependency on physical locations/human resources as one of their responses to the COVID-19 crisis.

I strongly believe the third decade of XXIst century which has just started will be the decade of RPA. We will understand it better, it will be more available and certainly will have positive impact on the business growth and development in the Business Support Services industry, said Wiktor Doktór, Head of Pro Progressio

Automation is improving work flexibility, safety, and productivity. It is also helping businesses face the most urgent challenges.

The COVID-19 pandemic can be the defining moment BPOs leverage to make a huge move from an almost fully on-premise delivery model to a work-at-home or mixed model. Service delivery centers could support distributed connectivity with attended and unattended bots as well as enhance processes productivity with automation. Successful implementation of software bots can provide up to a 60% expansion incapacity and drive error rates to zero while improving worker efficiency, add Zbigniew Marcinkowski - Head of Business Process Services (BPS) CEE – Strategy and Partnerships at Automation Anywhere.

The Human Cloud

The Human Cloud is a way to think about accessing and engaging the right talent at the right time on demand. Because the Human Cloud is digital and globally distributed, it has never been easier to tap into the world’s most talented experts for the specific skill you need at a specific time.

The Human Cloud is a way to think about accessing and engaging the right talent at the right time. Because the Human Cloud is digital and globally distributed, it has never been easier to tap into the world’s most talented experts for the specific skill you need at a specific time. And since it’s cost efficient, top talent is no longer exclusive just to the Googles and Microsofts of the world, said Matthew Mottola - VentureL.io, Author of the Human Cloud.

It’s high time you shifted your workforce strategy from headcount to skill count. Ask yourself what is most beneficial to you, your business and the people working for you. Is it permanently searching for specialists to fill available positions, or is it rather focusing on the job to be done?

Human Cloud will help you to: manage measure, access&share Talent. It will give you the visibility of what skills are at your service. It will enhance your HR, recruitment and up/re-skilling efficiency. It can also decrease time waste and costs significantly. E.g. for IT specialists it can reduce time-to-productivity by 20% and talent acquisition costs up to 35%, according to Talent Alpha’s experience.

You will find the full Playbook HERE

Talent Alpha