In REESCO we do...offices! - interview with Michał Kiersnowski, Head of Office Development in REESCO
Project by: Trzop Architekci
You were “on the other side of the fence” – on the side of your todays customers, so you know their needs and the whole process perfectly well – does it help in business? Are there any situations when it bothers you?
Michał Kiersnowski, Head of Office Development in REESCO: In fact, our company run on the basis of various market experiences. Knowledge and experience through the representation of both tenant and landlord allows you to understand the problem at any time in the process. At that time we were responsible only for the area of technical consulting. We translated this valuable experience into fit-out services. Today, we are responsible for the entire process – from design to implementation. It’s much more complex and demanding, but we’re successfully increasing our potential.
All the companies in your market offer a high quality services – that’s obvious – but how does it work for you in practice? What is the reason to use your offer, not your competitor?
Competition is something very good for the market. It allows you to develop bussines to a different level of quality. We are supporters of John Nash, saying that the best result on the market will be achieved when we try to act with the best result for ourselves, as well as respecting our competition. At REESCO, we focus on the strength of our team and people, from the always smiling person greeting clients in the office, to the employee on the construction site performing the most important scope, which is painting – because tenants pay special attention to well painted walls. Trust is the most important element. With a healthy company, development is a pleasure. In addition, specialized companies from our group support us in the implementation of general construction or installation works, in the field of sanitary and electrical. What is important, we build longterm awareness in them, which allows us to standardize processes and maintain the level of services provided. We support them, train them, teach them standards and suggest how to work with the market. We simply focus on people, hoping that our customers will appreciate it. We leran them know-how, valuable executive expertise, while retaining influence on the course of the entire process of implementation.
We are also proud of our original solution – REESCO Management Solutions (RMS) – a project management system created by us. We have noticed that in various projects that we implement, many processes have a repetitive cycle. We have therefore put individual tasks into one “bag” and try to manage them, optimizing actions and making better use of resources. Unification, efficient data exchange, payment acceptance, the ability to quickly solve problems, as well as education of employees – all this has an impact on the quality of service, so we try to make the most of it.
You have a young dynamic team – what do you attract people with to yourself and how do you create a good atmosphere inside your organization?
A friendly working atmosphere based on justice and integrity, courtesy, empathy and self improvement is REESCO’s strongest asset. None of the tools is as effective in attracting candidates as what every employee experiences every day and what they willingly share with colleagues from outside the organization, going directly to our customers, business partners and even competitors – we are fully aware of this.
What will determine REESCO’s development in the near future?
The vision of our boss and co-founder REESCO, which he skillfully “infects” the whole team. He is a source of knowledge and new ideas. We focus on organic development, diversification and modification of the supply chain. Here, automation of processes and skillful use of technology, which is already happening in our company, will be very important. We are currently facing great changes, the positive effects of which should appear already in 2020.
Project by: Trzop Architekci
Where do you want to be as a company in five and ten years?
Undoubtedly, we want to grow, develop, build lasting relationships and be a stable, reliable partner for our clients. We want to be recognized as one of the market leaders. We also have an ambitious goal related to education – we want to be a leading training place for staff in Real Estate market, an expert hub of knowledge, which will impact with our market potential. We focus on an innovative development program dedicated to our employees. Its aim is to teach, strengthen and develop hard and soft competences, as well as motivate and support employees in striving to improve their qualifications. We have already finished shaping the final organizational structure, now we are working on the competence matrix for specific positions. We want the REESCO employee at the position of Project Manager to be equal in competences to the Project Manager in the UK, the USA or Asia. We are wholeheartedly committed to this.
