Shelli Ryan

The CX Blockchain Institute is the worldwide authority focused on fulfilling blockchain for the CX industry. With operational assessments, communication centers of excellence, industry awareness programs and training academies, we simplify blockchain implementations, create well-defined competitive barriers with our certification process, and accelerate path to revenue.

Enhanced CX with Blockchain is the industry’s first blockchain-driven customer interaction service for BPOs, customer service and CX teams to seamlessly integrate and fortify trust and customer communications using the blockchain infrastructure.

The Enhanced CX with Blockchain solution comprises seven primary components: CX Blockchain operations and communications assessments, Blockchain-driven CX process design/re-design, Blockchain implementation and testing, CX Blockchain Training Academy, a distinctive Blockchain CX Certification program unique to the needs of the customer care industry, a comprehensive CX Blockchain intelligence and industry awareness broadcast system, and CX Blockchain compliance program.

Blockchain is predicted to be a massively disruptive technology in the CX environment that will reshape the way consumer information and intelligence is stored, verified, distributed and applied by creating a decentralized network of 'blocks' that record individualized customer transactions.

Research conducted by GBS World in 2022 with global CX executives and directors indicates that blockchain is rapidly being adopted in the banking, telecom, healthcare and retail industries. 

The institute’s founders are customer experience (CX) industry veterans with backgrounds from leading BPO, CX and worldwide customer care companies.

Privately-held The CX Blockchain Institute is headquartered in Las Vegas. For more information, please visit www.cxblockchain.org