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HOT NEWS:
The March-April edition of FOCUS ON Business magazine is now available
New Pro Progressio Report: FOCUS ON Kielce 2024
BSS Tour Łódź: 2024 BPO&SSC Trends – the most insightful event in the modern business services sector in Poland
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Blogs
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Do you like to sell? Do you know how to sell?
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Why is Digital Marketing more important than ever in 2017?
Sean Patterson
3 Trend Shifts that have Re-shaped the BPO Industry
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BSS events calendar for September
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Where is CEE on the global map of locations for BPO
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The Principles of Service Design Thinking
Trizma
Customer expirience vs Customer expectations
Trizma
Customer Persona and CX metrics
Trizma
Outsourcing and Streamlining Projects to Gain a Better Efficiency
Catherine Park
Lean implementation in service industry- most common challenges
Trizma
Use Lean for Company goals
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Hidden Measurement system in services- Critical to Quality (CTQs)
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Potential Failure Mode and Effect Analysis
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Poka Yoke – Mistake Proofing
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4 Things You Should Know about Working with an Outsourcing Company
Catherine Park
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