Dear Readers,

We are starting the New Year 2024. In the global sector of modern business services, we see clearly emerging trends, including the extension of the time to decide on the choice of location for BSS investments, the change in direction from offshoring
to nearshoring, and the growing interest in artificial intelligence. These are the topics that will accompany us in the coming months, but before we go deeper into them, I invite you to read the current issue of FOCUS ON Business.

In our featured interview, we turn our attention to the evolution of global offshore Business Process Outsourcing (BPO). In this insightful conversation, Peter Ryan, Principal at Ryan Strategic Advisory, and Matt Kendall, Founder and Lead Writer at Cognitive Copy, identify key trends and strategic insights for 2024.

Delving into a variety of intriguing subjects curated for our readers, we explore the realm of finance and accounting with expert perspectives from Mazars, Grant Thornton, and Alto.

Furthermore, we had the pleasure of engaging with Pawel Rowicki, Head of Shared Services Transformation at ISS, who shared exclusive insights into the launch of the new ISS GBS Centre situated in the vibrant city of Gdansk.

The sections covering business, investments, and HR news, along with interviews and updates from Poland, Lithuania, and Ukraine, are enriched by the compelling narrative of Mark Angus from GBS.World. In his insightful piece, he delves into the global cultural intelligence required for effective customer interactions.

Enjoy reading and may you have a fantastic New Year of 2024!

Dymitr Doktór

Editor in Chief